In the course of the corona pandemic, Microsoft Teams rose from being a collaboration tool to a central point of contact for corporate users. But wildly grown tools rarely lead to more efficiency in everyday work in the long term – and the same applies here when users set up chaotic teams, add external guests to the wrong channels or sensitive information gets out of control.
Administrators have a number of standard tools available for MS Teams. But it is not enough to be familiar with its admin center. The software is closely linked to other 365 services such as SharePoint Online and OneDrive for Business. It is therefore essential to find the right settings in the right management environment. The Azure Active Directory is also responsible for large parts of the member administration.
Governance for important attitudes
Many of these tasks can already be carried out with on-board tools such as the graphical admin tools and PowerShell scripts. A current overview article by Markus Widl explains which can be found where. Companies should place a special focus on governance functions: They can be used to set specifications for creating teams, the rights of user groups and templates that quickly tame the wilderness.
But the on-board resources are not always sufficient. For example, if you want to introduce an approval process when creating new teams, you have to use additional tools from third-party providers. Such tools are also helpful for detailed reports on user activity, device usage and telephony, because they show whether functions are being used as expected – with targeted measures such as training as a result.
An article in the current one explains which on-board resources offer which functions, which settings are in which Microsoft service and which third-party tools are worthwhile iX 4/2021: