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Contactless payment is becoming more and more popular in the corona crisis – eCommerce Magazin

  • According to a new survey by Bitkom three quarters of those surveyed made contactless payments between September and November 2020.
  • Eight percent of Germans use smartphones every day or smartwatch for paying in shops.

Seven percent of those surveyed use contactless payment several times a day, eleven percent at least once a day, 28 percent several times a week and a further 20 percent at least once a week. This is the result of a representative survey of 1,002 people in Germany aged 16 and over on behalf of the Bitkom digital association.

Although the classic Debit or credit card still dominated, smartphones and smartwatches are gaining in importance. In the three-month period, 39 percent of those surveyed have already paid at least occasionally at the cash register with one of these devices. Of them, three percent use a smartphone or smartwatch several times a day, five percent daily, eleven percent several times a week and twelve percent at least once a week.

Contactless payment is now part of everyday life

“Until recently, it was an exotic sight when someone at the cash register pulled out their smartphone or held their smartwatch to the card reader. Today it is everyday life, also thanks to that Push for digital payment due to the corona pandemic. The smartphone is a constant companion for most people and is therefore ideal as a replacement for the wallet, ”explains Dr. Bernhard Rohleder, General Manager of the Bitkom.

Contactless card payments are now just ahead of smartphones and smartwatches, especially when it comes to daily use. Four percent say they pull out the card at the cash register several times a day, and six percent at least once a day. 23 percent use contactless card payments several times a week, another 17 percent once a week. “Those who shop frequently, apparently learn to appreciate the advantages of smartphones and smartwatches in particular. This also includes a high level of security, as the devices first have to be unlocked by the user and biometric features such as fingerprints can also be used, ”said Rohleder. “So that citizens have real freedom of choice when paying, at least one digital payment option that can be used throughout Europe should be offered in every shop and restaurant.” (Sg)

Also read: Mobile payment: Why Germans are increasingly paying with their smartphones