Tech

Mobile radio: Number porting may cost a maximum of 7 euros

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The Federal Network Agency has ensured that the previous high charges for taking a mobile phone number with you may no longer be charged. Since April 20, 2020, providers can only charge a maximum of EUR 6.82 for a number porting. The previous fees of around 30 euros were prohibited. Most recently, Telefónica (O2), 1 & 1 Drillisch, 1 & 1 Telecom and Freenet had unsuccessfully resisted complying with this price limit.

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Until recently, the providers mentioned have charged fees of up to 30 euros for porting a mobile phone number. You were asked to explain to the Federal Network Agency how these costs come about. According to the Federal Network Agency, the companies concerned could not prove any higher costs than the specified 6.82 euros, according to the authority.

If customers want to take the old mobile phone number with them when changing their mobile phone provider, the previous providers usually charge a porting fee. According to the Federal Network Agency, this was far too high. According to the legal requirements, consumers may only be charged for costs that actually arise when changing.

Many providers have voluntarily reduced porting fees

When the Federal Network Agency started to reduce porting costs, many mobile operators responded by voluntarily reducing the porting charges. Previously, the Federal Network Agency had reduced the wholesale fees for taking a mobile phone number to EUR 3.58 (net).

"We have significantly reduced the hurdles when switching mobile operators. This promotes competition and consumers benefit from it", says Jochen Homann, President of the Federal Network Agency. The providers are free to charge a lower fee or none at all for the number porting.

In autumn 2019, the Federal Network Agency declared a fee for porting numbers charged by Vodafone to be ineffective. A reduced fee was set, which also applies to all other providers.

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