Tesla is urgently looking for helpers to organize the superchargers on site, reports the electric car rental company Nextmove. Specifically, it is about four consecutive weekends from February 11th: Tesla expects a particularly high demand due to the holiday season in the Netherlands (“crocus holidays”) and in Denmark. In the job posting, Tesla assumes that many drivers will use Germany as a transit country on their way to the Alps. This could lead to traffic jams at the fast charging stations along the freeways.
“First come, first load”
Families may be “surprised or upset” that there are waiting times for superchargers, Tesla said. The valet service, which is the official name for the modern gas station attendant, should ensure an “excellent customer experience”. The core task of the helpers is to serve the drivers according to the principle “first come, first loaded”. When all superchargers are occupied, the charging servants should ask the travelers whether there might be enough time to go to the next nearby location. If there is not enough electrical energy in the battery and at the same time the queue is too long, they can even point out competing offers: Model 3 (test) and Model Y can charge using standardized CCS and switch to competitors.
Tesla cap as a consolation
Dissatisfied or impatient customers can also be reassured with “goodies” such as a cap with the brand emblem, according to the job posting. The goal is that passengers do not feel uncomfortable despite the involuntarily increased travel time. However, the helpers are not allowed to speak to the press. There is also a recommendation for action when meeting social media activists: “Important! Don’t let curious people or, for example, YouTubers tempt you to make any statements, don’t make any public statements.”
The job posting also includes an explanation of how the superchargers work. For example, the three system generations up to “v3” and their different charging capacities are described. Reasons for technically normal, slow charging are also named: In addition to an already high charge level, cold weather, a cool battery or splitting up the current can lead to longer periods. The second generation “v2”, for example, splits a maximum of 150 kW of power between two electric cars; the Supercharger v3 stand alone and deliver up to 250 kW.
Phenomenon fluctuating utilization
The Tesla Valet Service will be available on many important German traffic axes, for example on the north-south route on the A7 motorway. With this measure, Tesla is addressing a phenomenon that heise/Autos has recently observed several times with electric cars and charging stations from all manufacturers: The utilization of fast charging stations is very uneven and, similar to local public transport, fluctuates between overcrowding and yawning emptiness.
Due to the ramp-up of battery-electric vehicles in Europe, it can be assumed that there will be more queues at fast-charging parks. The infrastructure operators, on the other hand, are in conflict: at many points in time, capacity utilization is too low to cover costs. At peak times, on the other hand, the number of charging points is not sufficient and electric car drivers have to wait even longer than before. This could permanently damage acceptance.