This is how SMEs implement effective measures – eCommerce Magazin

It is now widely known that digital technologies are the key to economic success. Digitization optimizes processes, increases efficiency and can make marketing more individualized. Large companies have been relying on digital marketing for a long time, while many smaller retailers and medium-sized companies still find it difficult. The reasons for this vary from person to person. Some companies lack it Employee resources or IT specialists, others lack that technical know-how or information. Still others are unsure where to start with digitization.

Understand digitization – and use it correctly

Many companies are wondering why they should digitize in the first place. Digitalization brings you three main advantages: process optimization, increased efficiency and customer-specific individualization. The last point in particular, customization, is essential in marketing and customer communication today. Nobody can – or should! – afford to send a generic monthly newsletter, because the customers themselves are usually very heterogeneous. Personal contact is what counts; a customer must have the feeling that they are being addressed personally.

Start digital marketing at the push of a button

The greatest advantage of digital marketing lies in its automation: Modern marketing tools enable newsletters to be sent automatically under certain conditions. Companies can trigger the sending of newsletters with their own actions, for example by clicking on a specific product in the online shop. For this purpose, the marketing software is connected directly to the company’s online shop. With this type of personalized advertising, target groups can be reached much more precisely than before. Modern marketing is therefore individually tailored and precisely filled with the content that is also relevant for the contacts – a win-win situation for buyers and dealers.

Digitally networked – everywhere

By the way, nowadays it is no longer enough to just communicate with your customers via one channel. Today, consumers use a variety of digital channels on which products and services are advertised. Small and medium-sized retailers often do not have the resources to be present wherever the customers are – unless they use digital marketing. Because these enable a much broader distribution, not only via e-mail or SMS, but also on all known social media channels. The best thing about digital marketing tools is that information and content can be spread widely and at the same time there is no lack of personal, individual approach. It is not an either or, but both are possible with digital marketing.

Digital marketing – cheap, easy, secure

The advantages of digital marketing offers are obvious: They are cheap to use, easy to use and guarantee data security. It must be made clear that retailers who switch to digital marketing tools are reducing costs and at the same time demonstrably increasing sales through the added value described above. In addition, such tools reduce the complexity of the applications – this also saves employees’ time, which can be used profitably elsewhere.

Last but not least, one should never forget the data protection factor in marketing activities. While large companies often have their own legal departments, small companies do not. Digital marketing providers can also help here. When choosing the right tool, GDPR compliance and the server location should always be taken into account. European providers offer the greatest possible security here. Just as consumer habits have changed, so must marketing. Small and medium-sized companies in particular benefit from all-in-one marketing solutions, because these give them all the tools they need for personal and efficient customer communication today.

Digital marketing Sendinblue
Maximilian Modl is CEO of Sendinblue GmbH. (Image: Sendinblue)

About the author: Maximilian Modl heads the German business of Sendin blue. As a former CMO at Newsletter2Go, he uses the expertise he has built up over many years in the field of digital communication and digital marketing to make Sendinblue one of the leading all-in-one solutions for sales and marketing in Europe. Maximilian gained his first experience in the startup industry as the founder of the startup Movinary. (sg)

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